Metal sheet processing equipment design and manufacturing enterpriseTel：86-563-4907777 E-mail：cnxhkj@VIP.163.com
Service Guarantee
1. Pre-sales service
1. The company should introduce the relevant information and quality of all products of the company to users in detail.
2. Provide users with product technical lectures, including technical issues such as product use and product use characteristics. If users need to provide services, the company will send the best engineering and technical personnel to provide customer service and technical lectures.
3. The company has set up a service hotline to answer various questions and problems related to products for users.
2. In-sale service
1. The main users who go to the company to buy spot goods must fill in the user service tracking card.
2. For new users developed, the marketing department will contact the customer by telephone within one week after the arrival of the goods, and inquire about the acceptance status of the goods, including whether the product quality can meet the needs of the customer, the mode of transportation, the packaging and other requirements of the customer.
3. For newly developed new products, it is required that the goods arrive, introduce the products to users, assist users in installation, and introduce usage methods and technical requirements.
4. Key users should send people to visit once or twice a quarter to solicit opinions and solve problems raised by users.
3. After-sales service
1. When users have quality problems when using our company's products, they will reply within 24 hours after receiving customer complaints, and service personnel should go to the scene to solve the problems at the time required by customers.
2. If the product has quality problems, the company will be responsible for returning, replacing, and repairing until the customer is satisfied.
3. Our company will provide a complete network online service system. If you have any questions about the product, including quality, use, and other related issues, you can also leave a message on the Internet or submit it directly in the form of E-MAIL; we will do it in the shortest time. We will give you a satisfactory reply as soon as possible.
4. Identification of service conditions
1. If there is a quality problem during the warranty period, if it is really caused by the product itself, our company will provide free service.
2. If there is a quality problem during the warranty period, if it is caused by the customer, our company will provide preferential paid services.
3. If there is a quality problem after the warranty period, our company is willing to continue to provide preferential services.
Our service tenet: "Serve users, be responsible for users, and satisfy users!"
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cnxhkj@vip.163.com
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